Shipping

Order Processing

We process orders from Monday through Friday, excluding major U.S. holidays. Your order will be processed on the next business day following the day you place it. Please note that our carriers pick up shipments from our facility on Mondays, Wednesdays, and Fridays. To ensure prompt delivery, we recommend placing your orders accordingly.

 

Subscription Box Shipping

When will my subscription box ship?

All subscription boxes ship the first two weeks of every month for each subscription processed the previous month. Our subscription boxes are shipped using our standard shipping method.

I received a shipping tracking number for my subscription box, but it is showing it hasn’t been picked up.

To be able to get subscription boxes out in a timely and efficient manner we will start processing shipping labels up to 2 weeks prior to sending out your subscription box. If you do not see any movement with your tracking after 2 weeks, please contact our customer support.

 

Pre-Orders and Back-Ordered Items

When you order products that are currently on pre-order or back-ordered, we prioritize getting these items to you as soon as they become available. Please note that your entire order will be shipped together once all items are in stock. This means that if your order contains both in-stock and pre-order or back-ordered items, the in-stock items will be held until the entire order can be fulfilled together.

For those who need their items swiftly, we offer expedited shipping. Customers who select expedited shipping at checkout will be given priority in the fulfillment queue for pre-order and back-ordered items. This ensures that your complete order reaches you as quickly as possible once all items are ready to be dispatched.

Please consider this when placing your order, and select your shipping options accordingly to meet your needs.

 

Shipping Methods

Standard Shipping:

If you are receiving one or two kits and are in the contiguous United States your package will be sent via DHL eCommerce with the final delivery handled by the United States Post Office.

If you order three or more kits you order will be shipped via, DHL eCommerce, UPS, FedEx, or USPS.

Standard Shipping will take 5 – 10 postal days to arrive for the contiguous United States.

If you are in Alaska or Hawaii, we will be sending your package via United States Postal Service. This can take up to 16 days to arrive.

Expedited Shipping

Expedited Shipping is available to purchase for non-subscription orders. If you are receiving one or two kits and are in the contiguous United States your package will be sent via DHL eCommerce with the final delivery handled by the United States Post Office.

If you order three or more kits you order will be shipped via, DHL eCommerce, UPS, FedEx, or USPS.

Alaska and Hawaii will be shipped via United States Postal Service.

Expedited Shipping will take 3-6 postal days to arrive.

APO/FPO Shipments

If you are currently in the military stationed abroad, we can ship to your APO/FPO address. This will greatly increase your shipping time as this is handled by USPS and the Department of Defense. This can increase the time up to 45 Days.

 

Shipping Protection

To give you peace of mind, I’m the Chef Too automatically provides Shipping Protection with every purchase. This service covers your order in the unlikely event that your package is lost or damaged in transit by the carrier.

Shipping Protection is added to your order by default, ensuring that you're protected from the moment you check out. If you prefer to opt out of this coverage, you can easily do so at checkout. However, without this protection, we may not be able to compensate for lost or damaged packages.

If you need to report a lost or damaged package, our hassle-free claims process is here to help. Simply file a claim at: File a Claim.

 

Shipping issues

I have not received my shipment and it is past the expected time what should I do?

 

Please reach out to our customer service team using the contact us in our help center, or by clicking this link https://help.imthecheftoo.com/en-US/contact.

The products I received was damaged in shipping.

 

Please reach out to our customer service team using the contact us in our help center, or by clicking this link https://help.imthecheftoo.com/en-US/contact. We do ask that you send pictures of the product and shipping box.

I didn’t receive the kit I ordered.

 

Please reach out to our customer service team using the contact us in our help center, or by clicking this link https://help.imthecheftoo.com/en-US/contact.

 

Account



I can't sign into my account. The code is not working or I am not receiving it. Please help?

Instructions:

Google Chrome:

1. Click on the three dots in the top-right corner.
2. Select "More tools" > "Clear browsing data."
3. Choose the desired time range or select "All time."
4. Click "Clear data."

Mozilla Firefox:

1. Click on the three horizontal lines in the top-right corner.
2. Select "Options" > "Privacy & Security."
3. Scroll down to "Cookies and Site Data" and click "Clear Data."
4. Confirm by selecting "Clear."

Safari:

1. Click on "Safari" in the top menu.
2. Choose "Preferences" > "Privacy."
3. Click "Manage Website Data" > "Remove All."
4. Confirm your choice.

 

I can’t log into my account, how can I reset my password to log in?